Request deletion
When available in your academy app, open Account → Delete account and confirm the request. Save the private receipt to check progress at Account deletion status. If that option is unavailable, use the email route below; you do not have to wait for an app update.
Email shikshaagurruedtech@gmail.com with the subject “Data deletion request — Smriti Shah”. Send it from your registered email address where possible. Include your name and the email address or phone number associated with the account, and tell us whether you want the account and associated personal data deleted or only particular information.
For a WhatsApp-only visitor, include the phone number used for verification or booking. Do not include passwords, OTPs, complete card details or unnecessary identity documents.
What happens next
We verify ownership where needed. Once the account-deletion request is accepted, access is disabled. We aim to remove eligible personal data from active systems within seven days and confirm completion after cleanup. If a provider response or a specific lawful retention requirement delays part of the request, we explain what remains and why; an overdue request is escalated to the academy administrator. Contact the grievance officer below for an update. Applicable legal deadlines still apply.
What can be deleted or retained
Eligible cleanup covers the account profile, sessions and registered devices, submitted work and identity files, learning and support records, and identifying Content Guard assignments and results. Shared records are reviewed so another student’s information is not deleted. Provider-held records, exports and legacy files are reviewed separately. We retain only records required for a specific legal obligation or hold, including applicable tax and invoice records; access is restricted and the reason and applicable period are recorded. No separate two-year piracy identity archive is created.
Restricted recovery backups expire under the provider’s retention schedule. Daily backups and deployment backups have different schedules; deployment backups can be retained by count rather than a fixed age. Deletion does not mean every backup copy is erased within seven days. Recovery journals contain minimal identifiers needed to reapply deletion, and are retained only while affected backups or branches remain recoverable. Deletion requests are reapplied before a restored service or outbound messaging resumes.
Account access and submitted work
Deleting an account can end access associated with that account. It is not a course cancellation or refund request. Contact us before requesting deletion if you need copies of records or have an active course.
A privacy deletion request is reviewed separately from the student button for deleting or replacing an answer PDF. Released or evaluated copies cannot be removed through the student replacement flow; this does not remove your right to make a privacy request.
Disconnecting Google or Meta
You may also remove the academy app connection through the connected-app settings of your Google or Meta account. Removing a connection stops that connection but does not automatically erase records already held by the academy. Send the deletion request above for those records.
Contact and grievance officer
Shikshaa Gurru Edtech operates Smriti Shah Learning Academy. Office: 57, 2nd Floor, Old Rajendra Nagar, Delhi 110060. Grievance contact: Kapil Sikka. Phone: +91 9643772112. Email: shikshaagurruedtech@gmail.com.